Frequently Asked Questions

I've been told i need to connect my fire alarm system to fire and emergency New zealand (fenz). What should i do?

Simply contact us and we'll walk you through what's required. We will make the process simple and painless and take care of things for you.

​MY BUILDINGS FIRE ALARM SYSTEM DOESN'T NEED TO BE CONNECTED TO FENZ, SHOULD I consider GETting IT connected ANYWAY?

If a fire starts in your building and the fire alarm system isn't monitored and directly connected to the fire service, your fire alarm system will detect the fire but the fire service won't know anything about it. If this happens at night, or when the building is otherwise unoccupied, this can lead to a lengthy delay before someone calls them. There are many cases where buildings have been destroyed because a fire had a chance to take hold. You may find that your building insurer will give you a discount if you choose to get your fire alarm system connected.

can you keep me informed if there's a fire or fault on my fire alarm system?

Yes we can. When your fire alarm system sends notifications of a fire, fault, or defect we can send you a notification as well via txt or email. If you'd prefer to receive a monthly summary report as well, or instead, we will also do that at no additional charge. We also have a web portal available if that's your preference.

my fire alarm system is monitored by someone else but my service agent has suggested moving to you. is that a hassle?

​​Not in the slightest, we're very used to taking over the monitoring and can often do so at no cost to you. Again simply contact us, or have your service agent contact us, and we'll take care of the rest.

I HAVE ANOTHER QUESTION THAT ISN'T COVERED HERE...

We'll be happy to answer your fire alarm related questions if we can. Simply contact us and we'll do our best to help.