Service agent functionality in solomon

Last Week

We looked at backup power options for the CTU, and what to look for when selecting a battery. If you missed it, you can catch up here Backup Power Sources.

This Week: Service Agent Functionality in Solomon

This week we’re diving into key service agent features in Solomon—how to access them, what they do, and how they can make your workflow smoother and more efficient.

Solomon Link & Access

​When you click the Solomon link in state change emails, text messages, or within the AFAM AlarmTech App, you’ll land on a summary page for that PFA.

​To unlock full functionality and view detailed information, simply use the login button at the bottom of that page.

Logging In

If you already use the AFAM AlarmTech App, your login works for Solomon too.

​​Don’t have access or forgotten your details? Contact our support team—we’ll get you set up quickly.

PFA Off Normals

We strongly recommend all service agents use the AFAM AlarmTech App, as it gives you a consolidated view of all your PFAs—across both AFAM and competitor systems. If you’re unsure whether the app is right for you, check out AFAM AlarmTech App, and our support team can help you get started whenever you’re ready.

If you don’t have the app yet, you can still view Off-Normals for all AFAM-monitored sites directly in Solomon.

PFA Details Screen

The PFA Details screen is your main hub for site-specific information.

​From the login page, you can search PFAs by number, address, building name, or type. To open the full details, use the action button on the right-hand side of the PFA listing.

PFA State History Export

From the PFA Details screen, you can export the PFA’s state history between selected dates as either a PDF or CSV. 

You can export:

• High-level state changes
• Enhanced / IoT detector-level information
• Or both

PFA State Change Messaging

Want to check who was notified about a particular event? Open Agent Messages in the State History view to see everyone who received alerts, along with hold times and reminders applied by the messaging strategy.

If someone is missing or needs changing, just reach out to our support team and we’ll update it with you or for you.

State Change & IoT Detector Level Information

As you would expect Solomon provides access to both high-level state changes and detailed detector-level information.

You can view:

• All detectors known on the site
• Detector status, location, and recent activity
• Messaging sent for each event
• How detector-level data maps to high-level state changes

IoT Detector Level Message Decoding

You might be a ninja at decoding the cryptic messages that come out of the panels and know exactly which token represents the zone state and index but if you’re not, don’t worry, we’ve got you. 

For panels with structured outputs, Solomon automatically breaks down message strings into meaningful components so you don’t have to decipher them manually.

Floor Plans with Live IoT Detector Level Information

​As mentioned a few newsletters ago, floor plans with live IoT detector-level data are now available in the Service Agent sections of Solomon. You can view detector locations, current states, and state history directly on the plan in real time.

If you have floor plans (such as “as-built” drawings) with detector positions, it’s quick and simple to load them. Just contact our support team and we’ll guide you through it.

And yes, this functionality is free to use.

Coming Next Week

​Next week, we’ll open the hood on our monitoring system—how it works, why it’s ultra-reliable, and some features you may not know about.