Reporting & Analytics

Last Week

We explored Messaging Options and Features — covering strategies, limits (spoiler: there aren’t any), and a few new tools to make messaging even more powerful. If you missed it, you can catch up here: Messaging Options and Features.

This Week: AFAM Reports & Analytics

​This week we’re taking a closer look at what’s available to you from a reporting and analytics perspective — including the range of reports, delivery options, and how to request custom reports.

Reports & Report Delivery

Our reports are powered by Microsoft’s enterprise-level reporting platform, giving you access to real-time monitoring data that’s always current and reliable.

Reports can be generated on demand or automatically scheduled at specific times — daily, weekly, or multiple times per day.
They’re delivered conveniently by email and can be formatted as:

• Direct email content
• PDF attachments
• Excel spreadsheets

Most service agents receive a tailored selection of reports relevant to the systems they maintain, ensuring they always have the latest insights at their fingertips.

Available Reports

We currently offer over 80 reports in our library (including a few variations). Commonly used reports include:

• Recent PFA state changes
• Enhanced / IoT Detector level messages and state changes
• PFAs pending monthly tests
• Off-Normal events for PFAs and CTUs
• CTUs awaiting connection or return
• Battery test failures

If you’re not receiving these yet and would like to, simply contact our Support Team — they’ll get them set up for you.

Custom Reports

Need something specific? Just ask! We’re usually able to develop custom reports at no charge, and if it’s something others might find useful too, we’ll add it to our standard library for everyone’s benefit.

The Future of Reporting & Analytics

Reporting and Analytics is a major focus area on our roadmap for next year. We’re already working on enhancements and new functionality that will make insights even more powerful and accessible.

We can’t share too much just yet — but expect some exciting announcements in upcoming newsletters early next year.

Coming Next Week

Next week we’ll explore the AFAM Property Portfolio Portal, including:

• Interactive dashboards
• Mapping and table views
• IoT Detector-level floorplans with live data
• 3D building views with live system information