New Features & Updates

This Week

In this update, we’ll share a few quick reminders, then dive into the latest features in the AFAM AlarmTech App, along with enhanced IoT detector floorplan views in the Property Portfolio Portal for both service agents and property managers.

Competitor Price Increases

We’ve had a surge of enquiries lately from customers looking for alternative monitoring options after, once again, receiving price increase notices from competitors.

If you or your customers are in the same position, we’d be happy to provide a no-obligation comparison quote. We’re confident you’ll be pleasantly surprised, not just by the cost, but by the level of service and how simple it is to switch.

Feel free to call us on 03 341 0464 or email [email protected].

IoT Detector and Floor Plan Features Recently Released

Easier Access to Floor Plans on Mobile
Where IoT detector data and floor plans are available, service agents and property managers can view live detector information directly on building floor plans.

We’ve now made this even easier to access on mobile, just a couple of clicks from the Summary page, which can be reached by:

• Clicking the “View in Solomon” link in the AFAM AlarmTech App, or
• Using the link at the bottom of any state change SMS or email

Detector Level History on Floor Plans
You can now view history at an individual detector level directly from the floor plans.

This makes it much easier to identify recurring faults or nuisance alarms. For service agents, this means better diagnostics and more informed decisions, before even stepping on site.

AFAM AlarmTech App New Features

We’ve recently released an updated version of the AlarmTech App for Android, with the Apple version coming shortly. 

Alongside general improvements and bug fixes, there are two key upgrades to alerting and notifications:

Customisable Alerts
Previously, only Fire (and Fire + Defect) events triggered alerts. Now, users can choose which message types generate alerts, ideal for roles like sprinkler technicians who may want to prioritise defect notifications.

Rules-Based Alerting
We’ve introduced a rules engine that allows specific messages to be elevated to alerts based on defined criteria.

For example, you might want:

• Alerts for all defects at a specific site or customer, but
• Notifications only for others

This added flexibility ensures the right people are alerted at the right time. If you’re an Android user you’ll receive the new version automatically in the next couple of weeks. For more information on these features, feel free to contact our support team.

Subscribe Function

We’ve improved the “Subscribe to All Messages” feature to make it more mobile-friendly.

As a reminder, this allows you to temporarily receive all messages for a property, even if you’re not usually a recipient for that property. This is especially useful when working on sites outside your usual area or conducting inspections.

To subscribe:

1. Navigate to the PFA
2. Select “Subscribe to All Messages”
3. Choose a duration between 1 and 8 hours

That’s it, you’ll receive all messages for that site during the selected period.

Short Form Videos

We’ve released a couple of new short videos covering competitor price increases and what sets us apart:

• Competitor Price Increases
• Quick Update from the Bay of Plenty

If there’s something you’d like us to cover, just let us know.

Next Time

In the next newsletter, we’ll take a closer look at additional new features and share an update on the CTU development project.