First newsletter of 2026

We're Back!

​This is our first newsletter of the year, following the weekly series we ran in the final quarter of last year. In December we asked for feedback on what you’d like to see in these updates, and we’ve taken that feedback on board. Thanks to everyone who shared their thoughts.

One change this year is that the newsletter will now be fortnightly rather than weekly, and will generally be sent on Fridays. If reading that caused a moment of panic, don’t worry — it’s only Thursday today! We do have something happening tomorrow that’s quite significant, which is why this newsletter is going out a day early. We’ll tell you more about that in a couple of weeks.

Auckland Office & Anastasia Nicklin

​As mentioned late last year, we’ve now opened an office in Auckland, located at the southern end of Ellerslie at 666 Great South Road. We’ve also welcomed Anastasia Nicklin as our Business Development Manager, responsible for the Northern Region and several of our key accounts.

If you’re based in Auckland, Hamilton, or the wider Northern Region and haven’t yet met Anastasia, please feel free to reach out. She’d be more than happy to meet for a coffee, discuss anything fire monitoring related, talk about how we can support you, and demonstrate some of our recent developments — including the AFAM Property Portfolio Portal.

New CTU

​We’ve recently received the first prototype of our newly redesigned CTU, and we’re extremely pleased with how it’s shaping up.

While it’s still an early prototype and further development is required, it already includes a number of new features. As outlined in last year’s newsletters, these improvements will open up the ability to offer additional services and help fire alarm technicians do their best work.

We’ll keep you updated as the project progresses.

Short-Form Videos

We received some great feedback on the installation videos we produced last year, so we’ve decided to expand on that with a short series of interview-style videos covering a range of topics.

The first few will be aimed at property owners and managers, explaining what fire alarm monitoring is and where it fits within building compliance. We’ll then produce additional videos for fire alarm service agents.

If there are topics you’d like us to cover, let us know — we’d be happy to consider them for the series.

2026

After a couple of quieter weeks in January, things quickly ramped up. The phones started ringing and the workload increased dramatically — and it hasn’t slowed since. From the conversations we’re having, it seems many others in the industry are seeing the same trend.

With the amount of change happening across the industry at the moment, it looks like 2026 is going to be both busy and interesting.

On that note, if you have customers who may benefit from transitioning their monitoring from JCA or Alarm NZ to us, please let us know. All we need is the customer’s contact details and we’ll handle the rest. From the customer’s perspective, the transition won’t cost them anything in terms of time or money, in fact in most cases they’ll save money.

If you’re unsure how switching monitoring providers works or what’s involved, just get in touch and we’ll be happy to explain.

Next Time

​In our next newsletter we’ll take a closer look at the improvements we’ve made across our products and services since last year’s newsletter series. There have been a lot of developments — all designed to benefit both building owners and service agents.