AFAM AlarmTech App - Features and overview

Last Week

​We zoomed right out and gave you an overview of AFAM’s full monitoring and services ecosystem—how everything connects and works together. If you missed it, you can catch up here.

AFAM AlarmTech App

This week we’re diving into the AFAM AlarmTech App, designed to give both fire alarm service agents and property owners/managers clear oversight of the buildings you look after.

[Click to download brochure]

Getting Started

The AlarmTech App is free to download on both the Apple App Store and Google Play Store.

1. Install the app.
2. Log in with your AFAM credentials.
3. See your messages instantly.

If you’ve misplaced your login details, just reach out—we’ll help you recover them.

Alarm NZ and JCA Messaging

The app supports not only AFAM messaging, but also Alarm NZ and JCA messaging. We’ve done this to benefit the wider industry. This way, service agents don’t need multiple apps—all your notifications appear in one place.

To enable this:

• Contact us to get an AFAM email address.
• Ask Alarm NZ or JCA to add that address to their notifications.
• Their messages will then flow directly into the app.

Alarms, Notifications, and Off Normals

The app keeps you updated on PFAs (fire alarms and sprinklers) and CTUs that are currently “off normal.”

When a PFA changes state, it may:

• Alarm – triggers a sound and must be acknowledged in the app.
• Notify – plays a notification sound.
• Log silently – added to the off-normal list.

Right now, the response depends on the event type. In the next release, you’ll be able to set your own preferences by event type.

PFA and CTU Details and History

From within the app, you can view:

• PFA details
• CTU details
• Keyholder contacts
• Recent event history

For AFAM monitored PFAs, you’ll also find a one-click link into Solomon, our online portal, where you can add notes, hold messages, and access deeper system information.

Diagnostics

The app also includes powerful tools to support CTU installations:

• Android & iOS – Map showing nearby One NZ, Spark, and 2Degrees towers to help decide CTU placement.
• Android only – Live cellular signal strength and quality metrics for fine-tuning aerial placement (Apple doesn’t allow access to this data).

Settings

In the settings menu, you can:

• Test alert functionality
• Review release notes
• Manage app permissions

In the upcoming version, you’ll also be able to fully customise your notification and alert preferences here.

Coming Next Week

Next week we’ll cover CTU installation options, including:

• When to choose in-panel vs. in-box installation
• Where to find guides and compatibility charts
• Tips for successful installations
• …and more!